Refund policy

We want you to love what turns up. If something isn't right, here's how we'll fix it.

Damaged, faulty or wrong item

Email a photo to hello@scribbleberry.com.au within 14 days of delivery, with your order number. We'll send a replacement or refund you in full, whichever you prefer, including the original shipping. You won't need to post anything back.

Change of mind

You can return unused, unopened items within 30 days of delivery for a refund of the item price. Please email us first so we know it's coming, then post it back to the address below. Return postage is at your cost, and original shipping isn't refunded for change-of-mind returns.

What we can't accept for change of mind

• Opened sticker sheets or stickers that have been peeled
• Used or written-in notepads and stationery
• Personalised or made-to-order items
• Sale items, unless faulty

How refunds are paid

Refunds go back to your original payment method, usually within 5 business days of us receiving your return or approving a claim. Your bank may take a few extra days to show it.

Lost parcels

If your tracking hasn't moved for 7 business days, email us with your order number and we'll chase it with the carrier and replace or refund if it's lost.

Return address

Scribbleberry
30 Galeen Drive
Burleigh Waters QLD 4220
Australia

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.