Terms of service

Last updated: 14 October 2026

1. About us

This website is operated by Scribbleberry (ABN 62 717 242 630) of Burleigh Waters, Queensland, Australia ("we", "us", "our"). By using this website or buying from us, you agree to these terms, together with our Privacy Policy, Refund Policy and Shipping Policy.

2. Products and artwork

Our characters are hand-painted and printed in small runs. We do our best to show colours and details accurately, but every screen displays colour differently and printed texture can vary slightly between batches. Small variations of this kind aren't a fault.

3. Prices and GST

All prices are in Australian dollars and include GST where it applies. Shipping is calculated at checkout. We can change prices at any time, but the price you pay is the one shown when you place your order.

4. Orders

Your order is an offer to buy. A contract is formed when we dispatch your goods. We may cancel or refuse an order, for example if an item is out of stock, a price was displayed in error, or we suspect fraud. If we cancel after you've paid, we'll refund you in full.

5. Payment

Payments are processed securely by Shopify Payments and our other payment providers. We never see or store your full card details.

6. Shipping, returns and refunds

Delivery times and costs are set out in our Shipping Policy. Returns and refunds are covered by our Refund Policy.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

8. Intellectual property

All artwork, characters, designs, photographs, text and branding on this website are owned by Scribbleberry and protected by copyright and other laws. Buying a product gives you the right to use and enjoy that product for personal use. It does not give you the right to copy, reproduce, scan, resell as artwork, or use our designs on other products or commercially without our written permission.

9. Use of this website

You agree not to misuse this website, interfere with its operation, or use it for anything unlawful. We may update, suspend or change the website at any time.

10. Limitation of liability

To the extent permitted by law, and subject to your rights under the Australian Consumer Law, our liability for any loss arising from your use of this website or our products is limited to replacing the goods, supplying equivalent goods, or refunding the price you paid. We aren't liable for indirect or consequential loss.

11. Reviews and submissions

If you send us a character request, review, photo or other submission, you confirm it's yours to share and allow us to use it to run and promote Scribbleberry. We'll always credit you where we can and won't use your name or image in advertising without asking.